Professional Apologizers
If you're good at saying sorry, this might be a new career path for you to consider. Professional apologizers are hired by companies like Southwest Airlines to soothe angry customers and listen to their complaints—they get paid to apologize on behalf of the corporation.
Turn That Frown Upside-Down
A hiring manager told WalletPop, "You have to be able to assess the circumstance, understand what the issue is, what led to the issue, and turn it around to a response that the customer can relate to."