Hero Neerja Bhanot
Neerja Bhanot was killed in the massacre. She was shot in the back while she protected three young children. She was the head flight attendant, and was posthumously awarded the Ashok Chakra Award, India's highest honor for peacetime and bravery. She was also responsible for alerting the pilot crew early on so they could escape...
Escape Plan
One passenger, Dick Melhart, was able to unlatch one of the doors during the panic. The slide did not deploy, but most passengers braved the 20-foot drop onto the concrete. Another passenger opened the front of the plane that did deploy the slide, and those passengers were able to escape safely...